RETURN POLICY

UTI EXI has a 14-day return policy. You have 14 days from when your order is delivered to ship it back to our Return Center for a refund or exchange.

Any return claim must be submitted within 14 days following the delivery of the product(s). The product(s) must be unused and sent in their original condition (packaging, card, etc.).

If 14 days have gone by since the shipment delivery, unfortunately we can’t offer you a refund.

REFUNDS

Once your return is received and inspected, you will receive an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund request is approved, your refund will be processed and the refunded amount will automatically be applied to your original method of payment, within 3-5 working days.

You will receive a full refund minus a $20/€17/£15 shipping + handling cost.

Late or missing refunds

If you haven’t received a refund yet, please first check your bank account or contact your credit card company. There is often some processing time before a refund is posted.

If you’ve done all of the above and you still have not received your refund yet, please contact us at info@utiexi.com

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@utiexi.com